Call Center Rep - Remote - SPANISH - Night & Weekend Shift


 

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Requirements:

  • Able to handle back-to-back calls in a VERY busy inbound medical call center, with over 100 calls a day.
  • NO JOB HOPPING, 2+ years with past employers to be considered
  • Must be a resident of AL, CO, FL, MD, or TX
  • Have or be willing to purchase a Windows PC/Laptop, with an Intel i7 or AMD Ryzen 3700 or better CPU, and at least 8gigs of RAM and two screens.
  • Have Broadband internet (Cable or Fiber Optic ONLY) with an UPLOAD speed of at least 10mbps

FULL TIME ONLY (not negotiable):

  • Mon, Tue, Wed 1:30pm - 10pm EST AND Sat & Sun 11am - 6pm EST

Start Dates are (not negotiable):

  • Mon 8/7, 8/14, 8/21, 8/28, 9/25

Pay Rate (not negotiable): $14 an hour + $1 w/call center experience + $1 shift differential + $1 w/Spanish fluency, which IS required at this time. ($17 maximum)

Job Description:

  • Cultivate leads via calls, emails, and texts as necessary and assist the patients to schedule an appointment
  • Attention to detail is required to successfully manage our software systems and schedule patients correctly
  • Able to mentally multi-task, simultaneously actively listening to the caller, navigating our cloud based systems and notating the call
  • Provide callers with world class customer service as well as accurate information regarding their chosen surgical procedure(s) and/or cosmetic treatment(s)
  • Be comfortable discussing sensitive body parts and procedures, such as vaginal rejuvenation and breast enhancement, and doing simple calculations to provide correct pricing information
  • Be a fast learner and able to quickly implement coaching goals for continuous improvement
  • Be Tech self-sufficient, able to quickly learn new programs and do basic equipment trouble shooting alone or with guidance

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Experience level:

  • 3 years

Shift:

  • 8 hour shift
  • Evening shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

COVID-19 considerations:
all jobs are, and will remain, remote

Application Question(s):

  • We require a stable job history of at least 2 years with all previous employers. Does this describe you?
  • Have you worked in a CALL CENTER environment before? If yes, with who and for how long?
  • Are you a CURRENT RESIDENT of Texas or Florida? (we are unable to hire residents of other states)

Experience:

  • Call Center (in a call center): 1 year (Required)
  • Customer Service: 3 years (Required)

Language:

  • English Fluently (Required)
  • Spanish (Required)

Work Location: Remote

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