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Job Summary: The Banquet server is responsible for serving guests to the highest standards possible for any banquet event occurring at the hotel. The banquet server is also knowledgeable about the banquet offers. The banquet server should also be able to provide fast, friendly, and efficient service, while also covering side duties attached to the role. The banquet server is polyvalent, knowledgeable about all formats, sequences of service, and bartending knowledge.
Primary Duties:
- Must be flexible towards duties and follow the Director of Banquets, Banquet captain, F&B managers, F&B director instruction’s
- Establishes contact with Guests and able to anticipate needs and fulfill special requests
- Able to set up a meeting room if required
- Works proactively on planning and completing tasks throughout the day
- Ensures that service is provided timely
- Able to comply with the service, clearing or bussing tables, buffets or stations according the event format
- Must be able to inform the guests towards the food & beverage offer (platted menu, buffet offer or others)
- Able to bartend during dedicated events and handle the P.O.S and credit card system
- Able to use the Accubar inventory system for alcoholic beverages
- Able to set-up a bar in order to carry the service to the highest standards possible
- Perform the service of alcohol ensuring compliance with the Californian liquor license and regulations
- Perform pre-and post-shift work to include station preparation if any.
- Polish glassware, silverware, plates and any equipment used for the service of our guests
- Clean and restock sugar caddies, salt & pepper shakers
- Fold napkins
- Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
- Carrying plates of food on trays and serving guests
- Keep glasses filled; remove each round of plates and replenish utensils
- Perform cleaning tasks and breakdown of service
- Clean and clear trashcans
- Restock equipment used for the guest service when cleaned by the dishwasher
- Maintain and clean the shelves, coolers and storage located at the Banquet area
- Good knowledge of food waste triage
- Usage and knowledge of the ORCA machine handling food waste coming from the guests and leftovers after each event
- Report any equipment malfunction or maintenance need (i.e. fridges, coolers, toasters or any others)
- Participate in training classes regarding safety, security, department procedures and service guidelines. Comply with all safety and security practices, policies, and procedures.
- Communicate with everyone using a clear and professional manner
- Develop and maintain positive working relationships with others
- Must have minimum of 2 years experience in the hotel industry, restaurant department in a luxury hotel
- Strong knowledge towards food & beverage offers for the restaurant and any other outlets
- Food handler certification-mandatory
- TIPS training certification- mandatory
- Respect of the Service of alcohol- Californian regulations (if applicable)
- Basic Math skills % calculation
- Effective Communicator in the English Language, Spanish is a plus
- Take ownership and be responsible for own actions, follow directions given by supervisors
- Enjoys serving guest
- Takes pride in serving others
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Additional Information
Pay: $15.66 per hour + tips
Schedule: Variable based on banqueting events
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