- Job Type:Contract
Posted about 3 hours ago
- Expiry Date: 22 July 2023
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- Referral: 228335@accuick.com
Job Description:
Responsibilities:
Qualifications:
All applicants will be advised that, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
Job Qualifications:
Education:
Associates Degree in, education, communication, or health related field or equivalent work experience
Experience:
2 years - Experience in a customer service support role is required
Skills Certifications:
Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
Proficient interpersonal and organizational skills
Independent, Sound decision-making and problem-solving skills
Must be able to work in an independent and creative manner.
Self-motivated and able to manage multiple tasks and set priorities.
Effective time management skills
Excellent oral and written communication skills
Strong interpersonal and organizational skills
Knowledge in Medical terminology
Responsibilities:
Job Profile Summary: Supports area clinical team and serves as a proactive resource for members related to disease prevention and benefit education.
Job Responsibilities:
Conducting educational telephone calls advising members of available benefits, services and programs; completes health
needs assessment, and refers members to population health management programs as appropriate.
Reaching out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling.
Managing system work queues; screening identified members for eligibility, prior case activities, recent claims, customer service inquiries and authorization history; assigning members to clinical team for call outreach and intervention.
Facilitating research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program related inquiries.
Skills/Certifications:
Health Navigator, Health Care
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
