Align yourself with an organization with a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. Cedars-Sinai offers an outstanding benefits package and competitive compensation. Join Us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.
What you will be doing in this role:
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The Clinical Patient Access Representative is the primary clinical point of contact for patients accessing Cedars-Sinai Health System for appointments and care related questions. The Clinical Patient Access Representative answers phone calls for assigned specialties within the Health System. They will schedule appointments, address patient inquiries, issues, and complaints, as well as route and escalate calls as needed. They are expected to independently perform all job responsibilities based on the standard work for the department with minimal supervision and to be proactive about seeking help if needed. Duties include:- Addresses and resolves a minimum of 60 calls per day and functions as the primary patient contact for their assigned specialties within the Medical Network with minimal supervision
- Directs, routes and refers patients to appropriate multi-specialty areas with minimal disturbance to the patient.
- Schedules patient appointments by using scheduling system/application
- Determines effective resolutions to complaints/disputes and handles all concerns with etiquette and professionalism.
- Escalates patient calls when appropriate according to applicable guidelines.
- Provides outstanding service based on an effective intake, diligence and expertise with every call.
- Assists department Lead in reporting updates to staff and distributes pertinent materials
- Assist in training and cross-training new hire and existing staff.
- Coordinates administrative support activities including facilities management, patient billing, utilization management, quality management, and risk management
Requirements:
- High School Diploma or GED required. Some college or an Associate Degree is preferred.
- Certified Medical Assistant License required.
- A minimum of 1 year of working as a Medical Assistant or related experience and answering multi-line and high-volume telephone calls in a healthcare setting or related field is preferred.
Why work here?
Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.
Working Title: Clinical Call Team - Clinical Patient Access Rep
Department: Sched Reg - Patient Access
Business Entity: Cedars-Sinai Medical Center
Job Category: Administrative
Job Specialty: Admissions/Registration
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
Base Pay:$20.42 - $30.63
