Supervisor, Customer Service - Business Services
Location: Honolulu, Hawaii
Description: Hawaii Pacific Health is looking of Supervisor, Customer Service - Business Services right now, this position will be placed in Hawaii. For complete informations about this position opportunity please give attention to these descriptions. Hawai‘i Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawai‘i health systems. ! It is the state’s largest health care provider, committed to providing the highest quality medical care and service to the people of Hawai‘i and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites, and more than 1,300 affiliated physicians. The system is anchored by its four flagship nonprofit hospitals: Kapi‘olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Clinic & Hospital and Wilcox Memorial Hospital, which have led groundbreaking initiatives in women’s health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawai‘i Pacific Health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospitals and physicians to offer integrated, coordinated care throughout the state.
The Business Services department oversees and maintains quality customer service for all issues rel! ated to patient accounts and billing. Our friendly staff takes! incoming inquiries, monitors and reports the status of outstanding requests, oversees collections and handles all third party payor concerns. The department also maintains receivables in accordance with organizational guidelines and implements policies to ensure departmental effectiveness and compliance with insurance billing regulations, government billing requirements, collection laws and reimbursement procedures.
As the Customer Service Supervisor, you will build a friendly, effective and efficient front line of customer service staff to help Hawai‘i Pacific Health patients and guests feel warmly treated by our facilities. You will be responsible for supervising the day-to-day operations of the Customer Service Call Center; developing and implementing guidelines to ensure quality customer service; providing expertise and customer service support to members, customers and providers; and collaborating with revenue cycle, patient relations and hospital and clini! c departments to achieve the goals set by Revenue Cycle Management and Hawai‘i Pacific Health Senior Management. We are looking for someone professional, warm and engaging, with excellent communication and customer service skills and a commitment to delivering the highest quality health care to Hawai‘i’s people. Location: Hawaii Pacific Health Work Schedule: Day - 8 Hours Work Type: Full Time Regular FTE: 1.000000 Bargaining Unit: Non-Bargaining Exempt: Yes
Minimum Qualifications: Bachelor's degree in Business Administration, Accounting, Finance, or Management and/or equivalent combination of education, training and experience. Three (3) years of progressive experience in a fast-paced corporate environment to include successful leadership, management, and/or supervisory experience.
Preferred Qualifications: Previous supervisory experience of staff within a service industry focused on excellence. Previous experience as a successful coach or m! entor.
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If you were eligible to this position, please d! eliver us your resume, with salary requirements and a resume to Hawaii Pacific Health.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Tue, 06 Aug 2013 21:19:29 GMT
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