Position 2: Five9 Admin
Title :- Associate (Technical Specialist)
Location :-Remote/Rhode Island
Onsite /Remote :-Remote/Rhode Island
Contact Center Solutions Analyst– Essential Job Functions:
- Assist with managing contact center software technologies
- Assist with managing the IVR structure and strategy for the university
- Document the telephony structure and process flows for each business unit
- Troubleshoot with telephony users and supervisors experiencing problems or inefficiencies
- Explore opportunities to expand on the existing calling platform using automation/integration
- Create and implement new campaigns as required by the business
- Produce consistent and sound reports for management; configure report automation and scheduling
- Commencement and/or commencement related activities may be required
- Manage telephony/CRM incident tickets while meeting SLA guidelines.
Other duties, responsibilities or activities may be assigned at any time with or without notice.
Job Type: Contract
Pay: $15.00 - $60.00 per hour
Experience:
- Contact Center (Required)
- Five9 (Required)
Work Location: Remote
Speak with the employer
+91 9919786933
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